Legal

Refund Policy.

Last updated: 13 October 2026

This policy explains when and how money paid to Coderank (https://www.coderank.net) is refunded. Payments are collected by Moduletrace LTD (https://www.moduletrace.com), Coderank's parent company, and this policy forms part of our Terms and Conditions. It applies to clients who fund contests. Developers receive rewards rather than make payments, so it does not cover developer payouts.

How refunds work

There are two kinds of refund on Coderank. A contest refund returns a contest's held reward to your Coderank wallet when you cancel the contest. A wallet refund sends unused wallet balance back to your bank account.

Contest refunds are free and happen straight away. Wallet refunds are made from your wallet page, and a processing fee is deducted from the amount we send, so you receive less than the amount taken from your wallet.

Contest refunds

When a contest is paid for, its full reward is held by the platform until the contest ends. Whether that reward can come back to you depends on the contest:

Draft contests and contests awaiting payment can be cancelled at any time. Nothing has been paid, so there is nothing to refund.
A contest that is not guaranteed can be cancelled while it is open or being judged. The full held reward is returned to your wallet as soon as it is cancelled.
A guaranteed contest cannot be cancelled once it is paid for, and its reward cannot be refunded. It must end with a winner. Choosing to guarantee a contest cannot be undone.
Once you pick a winner the contest is complete. The reward, less the 10% platform fee, is released to the winning developer and none of it can be refunded.
A cancelled contest is final and cannot be reopened.

Wallet refunds

You can ask for a refund of your wallet balance at any time, as long as the amount is free of contest obligations. Money held for an open or judging contest is not part of your wallet balance and cannot be refunded this way. Cancel the contest first, if it allows it, and the reward will return to your wallet.

To refund your balance, choose Refund to Bank on your wallet page, enter the amount and your Nigerian bank account, and confirm. Before you confirm, you will see the amount taken from your wallet, the processing fee and the amount you will receive. The smallest refund is ₦1,000.00.

We check the account with our payment partner and show the account holder's name with the refund. Make sure the account is yours: we are not liable for a refund sent to account details you entered that turn out to be wrong.

Refunds are paid in Nigerian Naira. Amounts shown to you in other currencies are estimates, and the Naira amount is what is refunded.

Refunds are sent through our payment partners, and we cannot guarantee their timing. If a transfer fails or is reversed, the full amount taken returns to your wallet and you can try again.

Fees

The following fees are not refunded:

The card processing fee added at checkout when you top up your wallet or pay for a contest by card. It is paid to our payment processor when you pay.
The processing fee for a wallet refund. It covers our payment partner's charge for sending the money plus a small overhead, and is deducted from the amount we send you. It is not charged when a refund fails and returns to your wallet.
The 10% platform fee kept from the reward of a completed contest.

Payment errors

If you were charged twice for the same payment, or charged without your wallet or contest being credited, email [email protected] with the payment reference from your Paystack receipt. We will check the payment with Paystack and correct it, either by crediting your wallet or by refunding the charge.

Chargebacks and disputes

Please contact us before disputing a charge with your bank, as most problems can be fixed faster directly. If a charge is disputed, we may pause the wallet and contests on the account while the dispute is reviewed. Money that has already been released to a winning developer cannot be recovered through a dispute.

Closing your account

If you close your account, refund any wallet balance that is free of contest obligations before the account is closed. Open contests must be cancelled or completed first.

Changes to this policy

We may update this policy as the platform changes. We will post the new version on this page and update the date above. Refunds are handled under the policy in place when you ask for them.

Contact

Questions about refunds can be sent to [email protected].